Your Business Questions Answered
Frequently asked questions about Zelloware and how it can benefit small businesses
General
Who is the owner of Zelloware?
Soheil Salimi is the person who founded and currently leads Zelloware as its CEO.
What is Zelloware?
Zelloware is a platform designed to be an all-in-one solution for small businesses looking to streamline and improve their operations. It features tools such as customer relationship management, communication tools, online payment processing, online reputation management, and more.
What is the price of Zelloware?
Zelloware's base pricing is available on our pricing page, but we also offer flexibility to accommodate different budgets. To explore the features and pricing options that would best suit your needs, we encourage you to schedule a demo with us.
Features
When can I begin using Zelloware? Will I need to download the software?
Zelloware is a cloud-based software that can be accessed through Chrome, Firefox, or Safari browsers. After purchasing the service, your account will be set up using the email you provided during the purchase process. You will have the opportunity to create a password for your account at that time. If you ever need to reset your password, you can do so easily from the login screen.
Is it required to utilize all of the features and tools included with the software?
It is not necessary to use every feature of the software. You have the option to select the specific features that align with your business needs and goals, based on your purchase intention.
Support
What is the approximate duration of the setup process for Zelloware?
The time required for setup may vary depending on the specific features and purposes for which you have purchased Zelloware. Our onboarding process includes support to guide you through the setup, and each session is typically around an hour in length. The actual time investment will depend on your own availability and dedication to the process.
Who should I reach out to for post-sales support?
To access post-sales support, you can use the chat function located at the bottom right of the Zelloware screen. This will open our support channel where you can communicate with us via email or chat.
Is it appropriate to provide login access to my business advisor in order for them to assist with setting up Zelloware?
It is not appropriate to share login credentials or provide direct access to your business advisor. Our company policy prohibits this. Our Zelloware Service Specialists are available to help with onboarding and activating the features of Zelloware. Additionally, we believe that hands-on experience is the most effective way to learn, and our Specialists are here to support you as you navigate the platform.
How can I download the Zelloware Mobile App?
To download the Zelloware Mobile App, search for LEAD CONNECTOR in the Google Play or Apple Store, and then install it for free. Use the same login credentials as you do for the desktop version. It is recommended to enable notifications so you can receive alerts for activities such as appointment bookings, payments, and reviews.
Terms
Where can I locate Zelloware's Privacy Policy?
You can find the detailed privacy policy for your purchase at this link:
Are there any contract terms for Zelloware?
No, our subscription model is structured as either a monthly or annual payment. You are able to cancel at any time, which will cease recurring charges and end your subscription at the conclusion of the current term.
Is it possible to upgrade my Zelloware subscription level at any point?
Yes, you can upgrade your Zelloware package at any time by contacting our support team through the platform. They will be able to assist you with the process.
What happens if I upgrade my Zelloware subscription during the term for which I have already paid in full?
You do not need to worry, as we will adjust the cost for the remaining term of the subscription to reflect the prorated difference in the upgraded package.
What are the consequences if I choose not to renew my Zelloware subscription?
If you choose to cancel your Zelloware subscription, your account and any associated features such as your website will be deactivated. If you change your mind within 60 business days, we can reactivate your account and you will not lose any of your content or data.
What is the process for canceling my Zelloware subscription?
If you are not satisfied with your Zelloware subscription, please reach out to our Client Care team to address any issues or request cancellation. We strive for customer satisfaction and will do our best to resolve any issues you may be experiencing.
Contact Us
Email Address
Number
(647) 694-1008
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